Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to all bookings and stays at Solsen. By making a reservation, checking in or occupying our premises, guests agree to comply with these Terms & Conditions and all reasonable directions issued by Solsen Management.
1. Bookings & Payments
All bookings are subject to availability and confirmation.
Guests are responsible for ensuring that all booking details provided are accurate.
Accommodation charges must be paid in accordance with the terms of the booking.
A valid credit or debit card may be required to secure a reservation and cover additional charges incurred during the stay.
Management reserves the right to refuse or cancel a booking where payment or booking requirements are not met, subject to applicable law.
2. Cancellations & Refunds
Guests must provide at least 48 hours' notice prior to their scheduled check-in date and time to be eligible for a full refund.
Cancellations made with less than 48 hours' notice may not be eligible for a full refund, and cancellation charges may apply.
Bookings made through third-party booking platforms may be subject to the cancellation and refund conditions of the relevant booking provider.
All cancellations and refunds are subject to applicable New Zealand law, including any statutory rights to a refund.
3. Check-In & Identification
Guests must provide valid government-issued photo identification upon check-in.
Management may require verification of payment details before allowing check-in.
Management reserves the right to refuse accommodation where identification or payment verification requirements are not satisfactorily met, subject to applicable law.
4. Security Deposit
Management may require a security deposit or credit card pre-authorisation of $100 at check-in.
The deposit may be applied towards unpaid charges, damage, excessive cleaning or other costs reasonably incurred as a result of a breach of these Terms & Conditions. Any remaining balance will be released or refunded, subject to applicable bank processing times.
5. Guest Responsibilities & Conduct
Guests must respect the property, staff and other guests throughout their stay.
Smoke-Free & Vape-Free Premises
Solsen is a strictly smoke-free and vape-free premises. Smoking and vaping are prohibited inside all buildings, including guest bedrooms, bathrooms, reception, hallways, common areas and all other indoor spaces.
Smoking and vaping are permitted outdoors only, at a reasonable distance from the building, including entrances, windows and ventilation systems, to prevent smoke or vapour from entering the premises or disturbing other guests.
A $200 cleaning and remediation fee may apply where guests breach this policy.
Other Prohibited Conduct
The following activities are also prohibited:
Excessive noise, parties or unauthorised gatherings.
Threatening, abusive, disruptive or unlawful behaviour.
Exceeding the permitted room occupancy.
Tampering with smoke alarms, security equipment or other safety systems.
Causing deliberate damage to Solsen property.
Only registered guests may occupy rooms overnight. Management reserves the right to refuse entry to unauthorised visitors or additional occupants.
Management may require guests or visitors to leave the premises for serious or repeated breaches of these conditions. Any refund will be determined in accordance with applicable law.
6. Damage, Cleaning & Additional Charges
Guests are responsible for reasonable costs arising from damage, missing items, excessive cleaning or breaches of these Terms & Conditions.
Additional charges may include:
Lost or damaged room key: $35.
Smoking or vaping inside the premises: $200 cleaning and remediation fee, where applicable.
Damage, missing items or excessive cleaning: Reasonable costs incurred.
Unpaid accommodation or incidental charges: Any outstanding amounts payable.
By providing payment details, guests authorise Solsen to charge amounts properly payable under these Terms & Conditions, subject to applicable law and payment authorisation requirements.
7. Right of Entry
Management may enter guest rooms at reasonable times for cleaning, maintenance, inspections or other legitimate operational purposes, with appropriate notice where practicable.
Management may enter without prior notice where reasonably necessary in an emergency or to address an immediate safety or security concern.
8. Parking
Parking is provided at the vehicle owner's risk. Guests are responsible for securing their vehicles and personal belongings.
To the extent permitted by law, Solsen is not responsible for loss or damage to vehicles or their contents.
9. Liability
To the maximum extent permitted by New Zealand law, Solsen is not responsible for loss, theft or damage to personal belongings, vehicles or other property, or for injury, illness or inconvenience arising during a guest's stay.
Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot lawfully be excluded or limited, including rights under the Consumer Guarantees Act 1993.
10. Health & Safety
Guests must comply with all reasonable health and safety instructions, emergency procedures and directions issued by Management.
Interference with fire alarms, smoke detectors, emergency equipment or other safety systems is strictly prohibited.
11. Privacy
Solsen collects and handles personal information in accordance with the Privacy Act 2020 and our Privacy Policy, available on our website.
12. Changes to These Terms
Solsen may update these Terms & Conditions from time to time. The version applicable to a booking will generally be the version provided or made available when the booking was confirmed, unless a change is agreed or required by law.
13. Contact Us
For enquiries regarding these Terms & Conditions, please contact:
Solsen Management & Accounts
Email: accounts@solsen.co.nz