Privacy Policy

Last updated: October 2026

At Solsen, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).

1. Information We Collect

When you make a booking or stay with us, we may collect the following personal information:

  • Full name, contact number, email address and residential address.

  • Booking details, including dates of stay, number of guests and special requests.

  • Vehicle registration details.

  • Payment and transaction information.

  • CCTV footage from security cameras operating at our premises.

We collect information directly from you or through booking channels, including our website, telephone, email, walk-in bookings, online travel agencies (such as Booking.com, Expedia, Agoda, Trip.com/Ctrip and Airbnb), travel agents and corporate booking providers.

2. How We Use Your Information

We use your personal information to:

  • Process and manage reservations, payments and guest stays.

  • Communicate with you regarding your booking or stay.

  • Respond to enquiries, requests and complaints.

  • Maintain the safety and security of our guests, staff and premises.

  • Meet our legal, accounting and operational obligations.

We do not use your contact information for promotional marketing without your consent.

3. Sharing Your Information

We may share personal information with third-party service providers where reasonably necessary for booking management, payment processing, IT support, accounting, security and other business operations.

We may also disclose personal information where required or authorised by law.

We do not sell personal information to third parties.

4. Payment Information

Payment information may be collected and processed through our booking systems and authorised payment service providers for the purpose of managing reservations, processing payments and securing bookings.

We take reasonable steps to ensure payment information is handled securely.

5. Storage and Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Personal information is retained for as long as reasonably necessary for business, operational or legal purposes, and is securely disposed of when no longer required.

6. CCTV

CCTV cameras may operate in designated areas of our premises for safety and security purposes.

CCTV footage is retained for operational and security purposes and may be accessed or disclosed where reasonably necessary for security, incident investigations or legal compliance.

7. Access and Correction

Under the Privacy Act 2020, you have the right to request access to, or correction of, personal information we hold about you.

To make a request or raise a privacy concern, please contact us using the details below.

8. Contact Us

Solsen Management & Accounts
Email: accounts@solsen.co.nz

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.